HOW CAN I BECOME A REGISTERED MEMBER OF YOUR WEBSITE?
We must be able to confirm the existence of a clothing business before we will ship any order. To expedite shipping of your order, please be sure to put your store address or website URL on your registration. Otherwise, shipping will be delayed until we are able to confirm the existence of the clothing business.
WHAT DOCUMENTS DO I NEED TO SUBMIT TO BECOME REGISTERED MEMBER?
For US customers, we require a copy of the business seller’s permit or tax id certificate. For international customers, we require 3 invoices from local Los Angeles, CA wholesalers that are at least 45 days old.
CAN NON-US RESIDENTS OBTAIN MEMBERSHIP?
Yes! Mono B ship worldwide. For international customers, we ask for 3 purchase invoices that are at least 45 days old. Invoices must be from local Los Angeles, CA wholesalers.
HOW CAN I CHANGE MY ACCOUNT INFORMATION?
Once you have logged-in to your account, click HERE for "my account". You can edit/update your account information such as Addresses, Credit Cards, Username and Password.
I FORGOT MY PASSWORD. WHAT CAN I DO?
On the LOG IN page, there is a link for Forgot your Password? Follow the link and the prompts to reset your password. Password resets are sent to the account e-mail address. If the e-mail address you registered is no longer valid, please contact our buyer success team for assistances.
HOW SAFE IS MY INFORMATION?
We value your privacy and the security of your personal information. Our servers and network are protected by the latest security systems and firewalls are always in place to safeguard your personal, confidential information.Please visit our privacy and policy footer section for more information.
WHAT ARE SHIPPING COSTS?
Shipping costs are calculated once your order is ready to be shipped and it varies depending on your location. Because we calculate shipping costs based on weight and size of the box, we will not be able to provide accurate shipping costs before your order ships. To obtain estimated shipping costs, please visit www.UPS.com, www.USPS.com or www.Fedex.com.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged once your order has been shipped. Some customers may see a charge or pending charge with their financial institution. This is because when you place an order on monobclothing.com your credit card is pre-authorized for the estimated total of the order to secure your order and payment. Once we have the final stock and shipping costs, your credit card will be charged for the final total amount. Any difference in price will be refunded or adjusted depending on the type of payment you use. Refunds can take 3-5 business days depending on your financial institution. If your order total is more than the estimate total, we will charge the credit card for the difference. If there is any problem with payment, your order process/shipment may be delayed.
WHAT DO I DO IF I WANT TO CANCEL MY ORDERS?
Orders can only be cancelled or changed within 24 hours of placement. After 24 hours, it cannot be cancelled or changed. Shipping and handling costs are non-refundable. Refused or returned packages are subject to any restocking fees or penalties.
WHAT IS PRE-ORDER?
Pre-Order items are items that can be purchased and reserved now, but will not be available for shipment until the listed available date. Please note that the available dates are not guaranteed.
DOES YOUR COMPANY ALLOW YOUR CLOTHING TO BE SOLD ON MARKETPLACES AND SOCIAL MEDIA SITES SUCH AS AMAZON, EBAY, FACEBOOK, INSTAGRAM, SHOPIFY, ETC? DO YOU PROVIDE A PRODUCT FEED?
You are allowed to sell our products with our label or without on marketplaces except AMAZON-We are not approving any new sellers. However, We do monitor web stores selling our clothing and reserve the right to deny access to our website for any reason we see fit. If you wish to sell our products anywhere with no restriction, please find out more about our private labeling program. We reserve and own copyright and patent for most of our prints and design for our products, and we do monitor web stores and stores for any suspicious activities.
DOES YOUR COMPANY SUPPLY UPC NUMBERS
Existing styles for over 120 pc, we offer UPC numbers and there will be additional cost for UPC numbers we tag it for you. (Please note that there is an additional charges). Please call us (213) 746-0000 to find out our latest information regarding UPC numbers tag.
WHAT IS THE FORMAT ADDRESSES ON A WHOLESALE ORDER MUST BE IN?
The Billing Information must have your company's contact name, your company name and your company address. The Shipping Information must have the delivery contact person's name, the company or store name, if any, and the address. Also you can provide your shipping method or consolidation option, but it needs to be indicated under note when placing an order, and you will have to confirm the process of consolidation. Please contact us with any discrepancies and special conditions for your company.
DO YOU SHIP ORDERS INTERNATIONALLY?
Yes, we ship worldwide. Please note that U.S. Postal Service 1st Class International will be the least expensive shipping option but does not offer tracking. Priority Mail International does offer tracking, as do carriers such as DHL, UPS, FedEx. Please verify with us regarding any non-frequent international locations (excluding Canada, South America and U.K.)
ARE YOU AWARE OF ANY ISSUES WITH INTERNATIONAL SHIPMENTS?
Sometimes, packages shipped internationally using the U.S. Postal Service are returned to us. These returned packages have a note saying that our buyers never responded to messages from that country's customs office requesting information or that the package be picked up. We suggest that our buyers who choose international shipping using the U.S. Postal Service make a note of the tracking number we email them and keep in close contact with their customs office to assure delivery without an issue.
WILL THE PRICE I AM CHARGED INCLUDE BROKERAGE & CUSTOMS FEES AND TAXES?
No. Knowing about and paying any fees or taxes, VAT or any other additional fee is your responsibility.
WILL THE CLOTHING HAVE A MONO B LABEL ON THEM?
Yes, but you can request private label, cut and design and there will be MOQ for each request. Our dedicated private label consultants will assist you in the order processing.
WHAT IS YOUR RETURN POLICY?
Orders for sale items are final and cannot be returned or exchanged. A written claim for shortage or damage must be made within one week of receipt of the style. Please inspect all items upon arrival. A written claim for dissatisfaction for any other reason must be made within 7 days of receipt of the style, and there will be a restocking fees of 15% of total sales amount plus shipping and handling fee. Return and exchange requests for non-sale merchandise are accepted for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. The request must contain the style number, the reason for the request and whether you want a refund or exchange. Fax: 213-746-0080, Email: firstname.lastname@example.org. You can download our RMA form on our website, www.monobclothing.com and images of damaged or return item and send us the document along with the image to our email address, email@example.com, and then we will issue you the RMA number (Please see our RMA form on the footer part of our website. You can download them and fill out the form and attach them along with the images). For approved return requests, we will email you a pre-paid return label. Styles returned because of dissatisfaction (not damage) must be in complete 6 piece prepacks (or other default prepack quantaties). Goods sold with the understanding that we have the right to furnish new items for any proven manufacturer's defects, but under no circumstances shall we be under any liability of any kind. If we have agreed to a refund, once the return package has been received, your refund will be processed in the original form of payment within 1 week. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Sugarlipsusa.com.
WHAT TERMS OF PAYMENT DO YOU ACCEPT?
For certain countries, we accept Amex, Discover, MasterCard and Visa credit cards & PayPal. For most countries, we only accept Wire Transfer. Please call us to find out different options for the payment. COD, Pickup, Drop off, Trucking, Consolidation options are available.
WHAT IS YOUR SHIPPING POLICY?
Please click HERE to see all the details of our shipping policy.
WHEN DO YOU CHARGE MY CREDIT/DEBIT CARD FOR PRE-ORDER OR BACKORDER ITEMS?
We charge when we ship. Shipping fees will be added on the total merchandise amount, and you will receive notification for the total price including the shipping fee when we ship out the order. When the order is submitted, the card issuing bank receives an authorization request for a charge, they confirm that the card number is valid and verify that there are available funds to cover the requested amount. If the funds are available, the card issuing bank will reserve the funds, and return an authorization code that allows us to claim the funds when we ship. As a result, the held funds may be subtracted from the customer's available balance, and an online statement may show the authorization request (not a settled charge), which might be mistaken for an actual charge. Most card issuing banks will remove authorizations within 3-7 days if they are not claimed for settlement. We
WHEN DO YOU CHARGE MY PAYPAL ACCOUNT FOR PRE-ORDER OR BACKORDER ITEMS?
Because PayPal only allows one opportunity to capture funds, payment for pre-order or backorder items paid for with PayPal are captured when the first item(s) on the order ships. For all other credit cards, In stock items will be charged when you placed an order, and the pre-orders are charged once the items in stock. Any orders within 1 months will be charged only if the items are back in stock and ready to ship. If you prefer to arrange different term for pre-order and would like to reserve our pre-order items, please consult with us in advance with our mono b buyer success team members.
DO YOU OFFER DISCOUNTS?
We are always looking for new ways to save our customers money. Most instock items offer bulk discount, and you can check the specific product page for 10 or more packs for discount. VIP members also receive exclusive sale promotion and discounts, so please contact us to find out more about our exclusive VIP membership program