Mono B: Mono B Is Closed Due to Covid-19 Pandemic
Due to the Covid-19 pandemic and to comply with the new Safer-at-Home guidelines announced by LA Mayor Eric Garcetti, we're temporarily suspending all our operations (both at the showroom and the e-commerce team) starting from March 21 until April 19 or until further notice.
When you place an order on our site or on other platforms, your card (or PayPal) will not be charged until the items are ready to be shipped out to you. As such, rest assured all unprocessed orders have not yet been charged.
If you'd like to cancel an order, please send us an email to firstname.lastname@example.org. Make sure to have your order number ready. Please be aware that there will be a delay in the response. Otherwise, we'll process the orders chronologically with a priority fast-track for our VIP members once we reopen.
VIP customers: we've suspended your monthly subscription, but your VIP account remains active. You will not be charged on your next billing cycle (April 2020). We will resume the monthly billing on the first day of the month of reopening (eg: if we reopen on April 20, your monthly VIP membership will begin on May 1, 2020). Please also contact us by email to email@example.com should you wish to cancel your VIP subscription. If you subscribe using PayPal, you can cancel your subscription by logging into your PayPal account.
The health and safety of our employees and customers are our main priority. We hope you, your loved ones, and those around you stay safe. This is an unprecedented and deeply trying time, but together, we will emerge victoriously and #ReclaimFashion.
We will keep you updated through our social media (Facebook, Instagram, Twitter, all @monobclothing) and the Mono B blog, as well as through email.
Thank you for your understanding and we look forward to servicing you once again.